Frequently asked questions
Learn more about ExpertGenie and our processes, experts, prices, privacy policy.
ExpertGenie.net is a professional US-based content company
with affordable prices and a swift turnaround. We work with perhaps the best English
native speaking experts on the internet, providing 100% original scholarly content
across 40+ subject areas. Our experts will adapt their style to your level (e.g.,
college, undergraduate, graduate) and English knowledge (native or non-native
customer).
We do all types of papers. One of our distinctive features is
that before any order is fulfilled and sent over to a customer, it’s being checked
for plagiarism via Copyleaks and Copyscape, so a customer won’t have any trouble
getting a positive Turnitin score.
Our key product is doing papers from scratch. Our other main
services include editing, proofreading, formatting, and rewriting. All services are
performed by expert study experts who know all tricks of the trade of every
particular type of service. Also, a dedicated QAD (Quality Assurance Department)
examines every new paper written by our experts before sending it over to a
respective customer.
Our main guarantees are the money-back guarantee,
satisfaction guarantee, timely delivery guarantee, original paper guarantee,
customer confidentiality guarantee, and the best price guarantee. In addition, we
guarantee payment security when you complete your checkout. Each time a customer
makes an order on ExpertGenie.net, these guarantees protect their customer
experience 100%.
Customers can rely on our company because we offer a
professional content service performed by real human study experts. We put our
hearts and souls into everything we do in order to deliver the service of the utmost
quality for the most reasonable price. Our legit full money-back guarantee is
another reason why customers trust us over any other company - because Expert Genie
always delivers the promise!
We’re a global content company with offices located all
around the world. Our billing and call center headquarters is located in the
USA.
Our Customer Support Center is available for you 24 hours a
day, 7 days a week. You can contact us by one of the following means: toll-free
phone hotline, email, online chat, or via your Personal Account on our website.
Additionally, options include FB, WA, SMS, Callback requests. Please visit our
Contacts page if you want to reach out to us:
https://expertgenie.net/contacts.
ExpertGenie.net works with experienced ENL (English native
speakers) study experts, catering to the needs of both native English-speaking and
international customers. Covering more than 40 subject areas, we offer dozens of
experts across these disciplines. Our experts fall into three general categories:
Standard, Top, and Premium.
Top experts are featured in the list of top 30 experts across
a selected subject; Premium experts are listed as the top 10 experts across a
selected subject. Standard experts are qualified experts offering an optimal balance
of content quality, urgency, and price.
ExpertGenie.net teams up with legit degree-holding study
experts across various college disciplines. When hiring experts, we follow a
thorough screening process, testing future experts in the form of an English
proficiency test and a test task to see how they can perform real orders from our
customers. We also take into account applicants’ soft and transitional skills, such
as attention to detail, social graces, empathy, and time management.
Inside your Customer Account, you will have an opportunity to
drop your expert a line in a secure chat room called the Message board.
Of course, you can hire one and the same expert. To do it,
just copy their unique ID and paste it in a special “Preferred expert” field on the
order page.
Once the order is placed (paid), our AI-based expert
assignment algorithm will scan the order details and calculate which expert is the
most qualified to do your paper.
In general, a paper will be sent to you in whole after
completion. However, if the “Initial draft” additional content service was picked on
step 3 of the ordering process, an expert will send you the first draft.
To make an order on ExpertGenie.net, you have to fill out an
order form on our website or contact a support manager via the chat board. Specify
your type of work, topic, subject, number of pages, and preferred deadline. In
addition, kindly provide any other relevant information for your expert to better
understand your needs. Rest assured, your expert will appreciate detailed
instructions. Once payment is through, one of our managers will contact you shortly
after for verification. You can find more detailed info here:
https://expertgenie.net/how-it-works.
You should kindly pay for your order in advance before the
work starts. Fill out the order form step by step to know the final price of your
paper. We guarantee no hidden fees and extra charges. ExpertGenie.net uses secure
payment methods to ensure your utmost customer safety. It’s possible to pay for your
paper via Visa or MasterCard risk-free. Your orders are protected by the money-back
guarantee.
As stipulated in our Terms and Conditions, full payment is
required. Rest assured, your money is protected by the money-back guarantee. We’ll
revise your paper until you’re fully satisfied or give a refund if anything goes not
according to the plan.
On the order page, you’ll be kindly asked to provide general
instructions regarding your future paper or paper, as well as to upload your
individual requirements for an expert to follow. If such a file with your personal
instructions is provided, an expert must follow them.
You can attach the files on the order form (up to 3 files) or
type your instructions by hand in a special field. Upload file(s) with additional
information directly to your personal profile on ExpertGenie.net or sendspace.com with a link
provided. Also, you can email the file(s) to [email protected].
We will use any sources that you’d want us to use. Please
note that on ExpertGenie.net, you can specify an unlimited number of sources free of
charge (within sensible bounds, of course!) In the “Instructions” field, please
kindly provide us with either the source name to be used in your assignment or
upload the source as an attachment to the ordered paper.
When your expert fulfills your order, they will send the
newly written paper to your Customer Account, where you’ll be able to download it
from the “Files” section. Also, you’ll receive a notification sent to your email
notifying you that you’ve just got a new file. A link to download the file will be
attached. Due to security reasons, we don’t send complete papers to anyone’s email.
If you’d like to get a paper on your email, you’ll have to send it from your
Customer Account on ExpertGenie.net.
On the order page, there are 40+ subjects to choose from when
clicking in the “Subject” dropdown menu. However, if your subject isn’t on the list,
choose the “Other” option in the dropdown menu. In such a case, we’ll manually find
and assign a topic-savvy expert to work on your order.
One of the best ways to solve this issue that we may suggest
is the following. First of all, order a small number of pages - 1-3, for example.
Once an expert is assigned, they will analyze given instructions to see if a
specific page count fits other instructions. Secondly, if more pages are needed, an
expert will kindly tell you how many more pages have to be added to fully live up to
order specifications. And thirdly, we’ll send you a direct payment link to pay for
the extra pages that your expert suggested adding to the order. Please note that
paying extra isn’t obligatory in such a case. You’ll have to decide on your own
whether to listen to our expert’s best judgment or to stick to the initial plan.
Yes, you can get a discount! ExpertGenie.net offers you a 15%
discount on your first order. Also, you can look for a promo discount box on our
site, type in your email, and we’ll send you an exclusive discount that could be
used next time you have a paper to submit.
The price usually depends on the following key factors: type
of work, required study level, deadline, number of pages, and any extra services
that you might want to add to your order. Choosing a top or premium expert will also
cost you extra. An online calculator could help you predict how much your paper will
cost - https://expertgenie.net/order
Of course, we’ll be glad to! Feel free to send us your
assignment details and instructions via the Customer Support hotline or a Live Chat.
Kindly tell your study level and deadline as well for our managers to be able to
tell you how much exactly your new custom-written paper will cost you.
If a paper that you downloaded doesn’t live up to your
expectations or the initial instructions, you can request a refund if our promise to
revise your paper until you’re fully satisfied doesn’t work out for you. The refund
option is available within 14-30 days, depending on your paper’s length.
Yes, you can request a full refund prior to downloading your
paper.
We guarantee that your order will be delivered 100% on time.
Our experts have spot-on time management skills, never missing a deadline. Please
note that ExpertGenie.net has a reputation for delivering orders even before the
deadline at absolutely no cost! This will give you a chance to examine your new work
even if the deadline is burning. To keep your hand on the pulse of the paper
progress, we’d like you to keep in touch with your expert to supervise the order
process and make necessary changes on the go.
As content magicians, we wouldn’t like to spill all the beans
in terms of how exactly we're able to meet all the deadlines! However, we can
guarantee you that even if the turnaround is 1 hour for a paper or 5 days for a
dissertation, we’ll make it on time, no problem.
The answer is yes, we can do a paper on the same day, within
1-6 hours from scratch. Better still, we need to know your topic, paper length, and
subject in order to make a correct time estimate. If we speak 3-5 paper pages with
an easy topic, it could be done within less than 3 hours, 1 hour even.
Yes, there’s a way to ensure that delivery is timely. Just
keep track of the progress through your Personal Account. Keeping in touch with your
expert is the most efficient way to receive the latest information regarding your
order progress.
No, no chance at all! ExpertGenie.net is GDPR and CCPA
compliant. Every customer receives a 100% confidentiality guarantee when making an
order on ExpertGenie.net. In addition, we never share any sensitive customer
information with third parties such as professors or educational authorities, for
example. Any file(s) that you upload to our system, e.g., order details, are
confidential as well. So are your payment details.
In addition, no one will know your real name, including your expert with whom
you’ll be communicating during the order process. All your chat messages will be
encrypted as well.
As it’s written in our Privacy Policy, our company doesn’t
resell, republish, trade, or display completed papers. Unlike many of our
competitors, we don’t have an archive of already written papers for further
reselling. We erase all the copies of already finished orders from the system once
the order is officially closed.
No personal information is needed. You can be fully sure that
your personal information is kept a secret by Expert Genie.
No, our privacy regulations work equally for experts and
respective customers. If any such attempt to exchange the said contact details is
tracked by the system, measures are taken immediately.
Once you make your first order, please kindly check your
inbox. You will receive an email with your login and password.
Our company fully supports the originality of content in
order to maintain the highest level of study integrity of our customers. Every paper
undergoes a thorough plagiarism check using tools such as Copyscape, Plagium,
Copyleaks. In general, our customers never have complaints when uploading papers to
Turnitin.
Yes, we can send you a copy of a plagiarism report for an
extra fee. The additional service called a “Plagiarism report” can be selected on
the order page. If you don’t want to opt-in for a detailed plagiarism report, we
still guarantee that your paper will be checked for plagiarism using Copyscape,
Plagium, Copyleaks.
Our company guarantees that you will receive a paper with the
highest level of study proficiency. Please be aware that we can not guarantee any
specific grades or acceptance.
High quality of content is ensured by hiring proficient
subject-matter experts who contribute to original, subject-savvy scholarly content
written in accordance with modern content standards. In addition, our in-house
Quality Assurance Department will double-check new content in order to verify that
every paper lives up to initial requirements and contains zero mistakes, errors, and
typos.
Quality Assurance Department (QAD) is a full-time in-house
team of editors and proofreaders who check every paper written by Expert Genie’s
experts for overall proficiency. Every member of the QAD team has proper attention
to detail and a keen eye on even the slightest grammar, style, syntax, punctuation,
spelling, and structure mistakes or errors. Before a paper is delivered to your
email, it will be checked by our QAD.
We can do a paper for you in the following formats: .xl,
.doc, .tft, .ppt, .pdf.
Of course, free revisions are included in the service! If we
fail to satisfy your needs and initial order instructions, we’ll revise your paper
for 14-30 days for free until you’re fully confident in your new paper. The length
of a revision period depends on the length of a paper you ordered.
Yes, revisions are 100% free!
You can ask for a revision multiple times.
Undergraduate education is the post-secondary education
previous to postgraduate education. It includes all the study programs up to the
level of a university Bachelor's degree. College level is the level of education for
college customers (usually 2-3 years of higher education after high school).
Unfortunately, it’s technically impossible to do such a type
of assignment. If you are assigned to complete an online test (exam, quiz), where
you have to log in to do something, we will not be able to do this kind of job, as
we cannot check the quality of such assignments after completion.
However, there are some exceptions when we are actually able
to help with online tests: when there’s no time limit and a subject isn’t
complex.
This is the referencing style the paper will be formatted in,
including the reference page and all the in-text citations. The most common
referencing styles are APA/MLA/Chicago/Turabian/Oxford. If you buy a paper on
ExpertGenie.net, we’ll reference it for you as a part of the content service.
You can request us to rewrite your paper. When filling out
the order form, simply choose the "Rewriting" option in the "Type of work"
section.
First, you will get a free title and a reference page.
Second, choosing a preferred expert doesn’t cost anything. Third, you will have an
unlimited number of order revisions. Four, editing, proofreading, and a plagiarism
check are on us too. And five, customer support hotline, as well as communication
with an expert, are free of charge.
Of course, we provide editing and proofreading services.
Choose the corresponding service on the order form.
Our Customer care or Support Team is a professional team of
experts ready to assist you with any trouble or question that you might have during
the process of working with your service. We have an online chat, a toll-free
hotline, and a regular email service to stay in touch with customers and resolve all
your ongoing issues, if there are any. All of these services are available 24 hours
a day, 7 days a week.
