Frequently asked questions

Learn more about ExpertGenie and our processes, experts, prices, privacy policy.

What is ExpertGenie? is a professional US-based content company with affordable prices and a swift turnaround. We work with perhaps the best English native speaking experts on the internet, providing 100% original scholarly content across 40+ subject areas. Our experts will adapt their style to your level (e.g., college, undergraduate, graduate) and English knowledge (native or non-native customer).

We do all types of papers. One of our distinctive features is that before any order is fulfilled and sent over to a customer, it’s being checked for plagiarism via Copyleaks and Copyscape, so a customer won’t have any trouble getting a positive Turnitin score.

What are your key services?

Our key product is doing papers from scratch. Our other main services include editing, proofreading, formatting, and rewriting. All services are performed by expert study experts who know all tricks of the trade of every particular type of service. Also, a dedicated QAD (Quality Assurance Department) examines every new paper written by our experts before sending it over to a respective customer.

What are your main guarantees?

Our main guarantees are the money-back guarantee, satisfaction guarantee, timely delivery guarantee, original paper guarantee, customer confidentiality guarantee, and the best price guarantee. In addition, we guarantee payment security when you complete your checkout. Each time a customer makes an order on, these guarantees protect their customer experience 100%.

Why do customers rely on your company?

Customers can rely on our company because we offer a professional content service performed by real human study experts. We put our hearts and souls into everything we do in order to deliver the service of the utmost quality for the most reasonable price. Our legit full money-back guarantee is another reason why customers trust us over any other company - because Expert Genie always delivers the promise!

Where is located?

We’re a global content company with offices located all around the world. Our billing and call center headquarters is located in the USA.

How to contact

Our Customer Support Center is available for you 24 hours a day, 7 days a week. You can contact us by one of the following means: toll-free phone hotline, email, online chat, or via your Personal Account on our website. Additionally, options include FB, WA, SMS, Callback requests. Please visit our Contacts page if you want to reach out to us:

Who are the experts on works with experienced ENL (English native speakers) study experts, catering to the needs of both native English-speaking and international customers. Covering more than 40 subject areas, we offer dozens of experts across these disciplines. Our experts fall into three general categories: Standard, Top, and Premium.

What is the difference between a Top expert and a Premium expert?

Top experts are featured in the list of top 30 experts across a selected subject; Premium experts are listed as the top 10 experts across a selected subject. Standard experts are qualified experts offering an optimal balance of content quality, urgency, and price.

How do you hire your experts? teams up with legit degree-holding study experts across various college disciplines. When hiring experts, we follow a thorough screening process, testing future experts in the form of an English proficiency test and a test task to see how they can perform real orders from our customers. We also take into account applicants’ soft and transitional skills, such as attention to detail, social graces, empathy, and time management.

How do I communicate with my expert?

Inside your Customer Account, you will have an opportunity to drop your expert a line in a secure chat room called the Message board.

Can I hire the same expert?

Of course, you can hire one and the same expert. To do it, just copy their unique ID and paste it in a special “Preferred expert” field on the order page.

How is an expert being assigned?

Once the order is placed (paid), our AI-based expert assignment algorithm will scan the order details and calculate which expert is the most qualified to do your paper.

Will my expert send me the first draft, or will they send me the whole paper at once?

In general, a paper will be sent to you in whole after completion. However, if the “Initial draft” additional content service was picked on step 3 of the ordering process, an expert will send you the first draft.

How do I place an order?

To make an order on, you have to fill out an order form on our website or contact a support manager via the chat board. Specify your type of work, topic, subject, number of pages, and preferred deadline. In addition, kindly provide any other relevant information for your expert to better understand your needs. Rest assured, your expert will appreciate detailed instructions. Once payment is through, one of our managers will contact you shortly after for verification. You can find more detailed info here:

How do I pay for my order?

You should kindly pay for your order in advance before the work starts. Fill out the order form step by step to know the final price of your paper. We guarantee no hidden fees and extra charges. uses secure payment methods to ensure your utmost customer safety. It’s possible to pay for your paper via Visa or MasterCard risk-free. Your orders are protected by the money-back guarantee.

Сan I pay for my order once it is delivered?

As stipulated in our Terms and Conditions, full payment is required. Rest assured, your money is protected by the money-back guarantee. We’ll revise your paper until you’re fully satisfied or give a refund if anything goes not according to the plan.

I have a particular research paper guideline. Can an expert follow my instructions?

On the order page, you’ll be kindly asked to provide general instructions regarding your future paper or paper, as well as to upload your individual requirements for an expert to follow. If such a file with your personal instructions is provided, an expert must follow them.

How do I send my instructions?

You can attach the files on the order form (up to 3 files) or type your instructions by hand in a special field. Upload file(s) with additional information directly to your personal profile on or with a link provided. Also, you can email the file(s) to [email protected].

I need specific sources to be used in the paper. Is it possible?

We will use any sources that you’d want us to use. Please note that on, you can specify an unlimited number of sources free of charge (within sensible bounds, of course!) In the “Instructions” field, please kindly provide us with either the source name to be used in your assignment or upload the source as an attachment to the ordered paper.

Which way do I receive my paper? Will you send it to my email address?

When your expert fulfills your order, they will send the newly written paper to your Customer Account, where you’ll be able to download it from the “Files” section. Also, you’ll receive a notification sent to your email notifying you that you’ve just got a new file. A link to download the file will be attached. Due to security reasons, we don’t send complete papers to anyone’s email. If you’d like to get a paper on your email, you’ll have to send it from your Customer Account on

My subject is not on the list. What should I do?

On the order page, there are 40+ subjects to choose from when clicking in the “Subject” dropdown menu. However, if your subject isn’t on the list, choose the “Other” option in the dropdown menu. In such a case, we’ll manually find and assign a topic-savvy expert to work on your order.

I am not sure how many pages to order. What should I do?

One of the best ways to solve this issue that we may suggest is the following. First of all, order a small number of pages - 1-3, for example. Once an expert is assigned, they will analyze given instructions to see if a specific page count fits other instructions. Secondly, if more pages are needed, an expert will kindly tell you how many more pages have to be added to fully live up to order specifications. And thirdly, we’ll send you a direct payment link to pay for the extra pages that your expert suggested adding to the order. Please note that paying extra isn’t obligatory in such a case. You’ll have to decide on your own whether to listen to our expert’s best judgment or to stick to the initial plan.

This is my first time. Can I get a discount?

Yes, you can get a discount! offers you a 15% discount on your first order. Also, you can look for a promo discount box on our site, type in your email, and we’ll send you an exclusive discount that could be used next time you have a paper to submit.

How is the price calculated?

The price usually depends on the following key factors: type of work, required study level, deadline, number of pages, and any extra services that you might want to add to your order. Choosing a top or premium expert will also cost you extra. An online calculator could help you predict how much your paper will cost -

I cannot estimate the price of my assignment myself, can you do it for me?

Of course, we’ll be glad to! Feel free to send us your assignment details and instructions via the Customer Support hotline or a Live Chat. Kindly tell your study level and deadline as well for our managers to be able to tell you how much exactly your new custom-written paper will cost you.

Under what circumstances can I ask for a full refund?

If a paper that you downloaded doesn’t live up to your expectations or the initial instructions, you can request a refund if our promise to revise your paper until you’re fully satisfied doesn’t work out for you. The refund option is available within 14-30 days, depending on your paper’s length.

I didn't download my order. Can I get a refund?

Yes, you can request a full refund prior to downloading your paper.

Will I get my paper on time?

We guarantee that your order will be delivered 100% on time. Our experts have spot-on time management skills, never missing a deadline. Please note that has a reputation for delivering orders even before the deadline at absolutely no cost! This will give you a chance to examine your new work even if the deadline is burning. To keep your hand on the pulse of the paper progress, we’d like you to keep in touch with your expert to supervise the order process and make necessary changes on the go.

How fast can you complete my paper?

As content magicians, we wouldn’t like to spill all the beans in terms of how exactly we're able to meet all the deadlines! However, we can guarantee you that even if the turnaround is 1 hour for a paper or 5 days for a dissertation, we’ll make it on time, no problem.

Is it possible to complete my paper in 1-2-3-6 hours?

The answer is yes, we can do a paper on the same day, within 1-6 hours from scratch. Better still, we need to know your topic, paper length, and subject in order to make a correct time estimate. If we speak 3-5 paper pages with an easy topic, it could be done within less than 3 hours, 1 hour even.

I am afraid my paper won't be delivered on time. Is there a way to guarantee timely delivery?

Yes, there’s a way to ensure that delivery is timely. Just keep track of the progress through your Personal Account. Keeping in touch with your expert is the most efficient way to receive the latest information regarding your order progress.

Can anyone find out that I used your service?

No, no chance at all! is GDPR and CCPA compliant. Every customer receives a 100% confidentiality guarantee when making an order on In addition, we never share any sensitive customer information with third parties such as professors or educational authorities, for example. Any file(s) that you upload to our system, e.g., order details, are confidential as well. So are your payment details.

In addition, no one will know your real name, including your expert with whom you’ll be communicating during the order process. All your chat messages will be encrypted as well.

How do I know you won't resell my paper later?

As it’s written in our Privacy Policy, our company doesn’t resell, republish, trade, or display completed papers. Unlike many of our competitors, we don’t have an archive of already written papers for further reselling. We erase all the copies of already finished orders from the system once the order is officially closed.

Do you need my personal information?

No personal information is needed. You can be fully sure that your personal information is kept a secret by Expert Genie.

Can I exchange contact information like email or Skype with my expert?

No, our privacy regulations work equally for experts and respective customers. If any such attempt to exchange the said contact details is tracked by the system, measures are taken immediately.

How can I log in to my account?

Once you make your first order, please kindly check your inbox. You will receive an email with your login and password.

Will you do my paper without plagiarism? And will it pass Turnitin?

Our company fully supports the originality of content in order to maintain the highest level of study integrity of our customers. Every paper undergoes a thorough plagiarism check using tools such as Copyscape, Plagium, Copyleaks. In general, our customers never have complaints when uploading papers to Turnitin.

Can I request a plagiarism report?

Yes, we can send you a copy of a plagiarism report for an extra fee. The additional service called a “Plagiarism report” can be selected on the order page. If you don’t want to opt-in for a detailed plagiarism report, we still guarantee that your paper will be checked for plagiarism using Copyscape, Plagium, Copyleaks.

Can you assure me that I will get the highest grade?

Our company guarantees that you will receive a paper with the highest level of study proficiency. Please be aware that we can not guarantee any specific grades or acceptance.

How do you ensure high quality of content?

High quality of content is ensured by hiring proficient subject-matter experts who contribute to original, subject-savvy scholarly content written in accordance with modern content standards. In addition, our in-house Quality Assurance Department will double-check new content in order to verify that every paper lives up to initial requirements and contains zero mistakes, errors, and typos.

What is the Quality Assurance Department?

Quality Assurance Department (QAD) is a full-time in-house team of editors and proofreaders who check every paper written by Expert Genie’s experts for overall proficiency. Every member of the QAD team has proper attention to detail and a keen eye on even the slightest grammar, style, syntax, punctuation, spelling, and structure mistakes or errors. Before a paper is delivered to your email, it will be checked by our QAD.

What formats can you create my paper in?

We can do a paper for you in the following formats: .xl, .doc, .tft, .ppt, .pdf.

Can I ask you to revise my order?

Of course, free revisions are included in the service! If we fail to satisfy your needs and initial order instructions, we’ll revise your paper for 14-30 days for free until you’re fully confident in your new paper. The length of a revision period depends on the length of a paper you ordered.

Are these revisions free?

Yes, revisions are 100% free!

How many times can I ask for revisions?

You can ask for a revision multiple times.

What is the difference between College and Undergraduate levels?

Undergraduate education is the post-secondary education previous to postgraduate education. It includes all the study programs up to the level of a university Bachelor's degree. College level is the level of education for college customers (usually 2-3 years of higher education after high school).

Can you complete an online test?

Unfortunately, it’s technically impossible to do such a type of assignment. If you are assigned to complete an online test (exam, quiz), where you have to log in to do something, we will not be able to do this kind of job, as we cannot check the quality of such assignments after completion.

However, there are some exceptions when we are actually able to help with online tests: when there’s no time limit and a subject isn’t complex.

What is the referencing style?

This is the referencing style the paper will be formatted in, including the reference page and all the in-text citations. The most common referencing styles are APA/MLA/Chicago/Turabian/Oxford. If you buy a paper on, we’ll reference it for you as a part of the content service.

I wrote a paper, but the assignment giver gave it back and asked me to rewrite it. Can you rewrite it for me?

You can request us to rewrite your paper. When filling out the order form, simply choose the "Rewriting" option in the "Type of work" section.

What free benefits do you offer?

First, you will get a free title and a reference page. Second, choosing a preferred expert doesn’t cost anything. Third, you will have an unlimited number of order revisions. Four, editing, proofreading, and a plagiarism check are on us too. And five, customer support hotline, as well as communication with an expert, are free of charge.

I wrote my assignment, but before I hand it in, can someone proofread it for me?

Of course, we provide editing and proofreading services. Choose the corresponding service on the order form.

What do you mean by saying Customer Care?

Our Customer care or Support Team is a professional team of experts ready to assist you with any trouble or question that you might have during the process of working with your service. We have an online chat, a toll-free hotline, and a regular email service to stay in touch with customers and resolve all your ongoing issues, if there are any. All of these services are available 24 hours a day, 7 days a week.

Still have questions or need help?
Get in touch with our support genies. We are available 24/7.
Call us
Toll-free 24/7:
+ 1(347) 752 50 98 (US)
+ 44 20 3519 2430 (UK)
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